(window["webpackJsonp"]=window["webpackJsonp"]||[]).push([["policy"],{"0108":function(e,t,a){"use strict";a.r(t);var o=function(){var e=this,t=e.$createElement;e._self._c;return e._m(0)},r=[function(){var e=this,t=e.$createElement,a=e._self._c||t;return a("div",[a("h1",[e._v("Terms of Service")]),a("h2",[e._v("INTRODUCTION")]),a("p",[e._v("These Terms of Service (the “Terms”) are a legal agreement between you and TravelFlan (“TravelFlan”, “we”, “our”, or “us”) governing your access to and use of the Company’s mobile and web-based application entitled “TravelFlan” (the “Application”) and the online and offline travel concerige services which Company agrees to provide to you in connection with the Application (the “Services”).")]),a("p",[e._v("You represent and certify that you are of legal age to form a binding contract and are not a person barred from receiving Services under the laws of Hong Kong Special Administrative Region (HKSAR) or other applicable jurisdictions. To download or access the Application, or otherwise use the Services you must be 18 years or over. In the event that you are agreeing to these Terms on behalf of a third party entity, you represent and warrant that you have sufficient right to bind such third party to these Terms, in which case, all references to “you” in these Terms shall be references to such third party.")]),a("p",[e._v("BY DOWNLOADING OR ACCESSING THE APPLICATIONS, OR BY OTHERWISE USING OR ATTEMPTING TO USE THE SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS.")]),a("p",[e._v("In the case of inconsistencies between these Terms and information included in any other materials related to the Application or the Services (e.g., promotional materials and mailers), these Terms will always govern and take precedence. In the event that you have entered into a separate services agreement with us governing your access to and use of the Application and Services (“Services Agreement”), then the Services Agreement will govern in the event of any inconsistency with these Terms.")]),a("h2",[e._v("1. Services")]),a("p",[e._v("1.1. "),a("strong",[e._v("Description.")]),e._v(" The Services are a suite of online and offline travel concerige services designed to help you plan, book and manage travel. Depending on the particular Services you have selected to receive, the Services may include: (a) the ability to book reservations for travel accommodations such as transportation and lodging (“Travel Reservations”) with airlines, hotels, rental car agencies, and other third party travel service providers (“Travel Providers”), (b) local concierge services, and (c) travel support to assist with emergencies and itinerary changes. Some components of the Services are provided via email, SMS, and/or any other methods described within the Application, and you expressly permit TravelFlan to contact you via these methods. You understand and agree that all Travel Reservations are fulfilled by Travel Providers and not by TravelFlan. TravelFlan is in no way responsible for the acts or omissions of Travel Providers, or for any lost, cancelled, changed, or disrupted Travel Reservations. ")]),a("p",[e._v("1.2. "),a("strong",[e._v("Availability.")]),e._v(" TravelFlan uses reasonable efforts to ensure that the online features of the Services are available from 10am – 12pm (Hong Kong time). However, there will be occasions when the Services will be interrupted for maintenance, upgrades and emergency repairs or due to failure of telecommunications links and equipment that are beyond the control of TravelFlan. TravelFlan will use reasonable commercial efforts to minimize such disruption where it is within the reasonable control of TravelFlan. You agree that TravelFlan shall not be liable to you for any unavailability, modification, suspension or discontinuance of the Service. You are responsible for obtaining access to any Services and that access may involve third party fees (such as Internet service provider or airtime charges). You are responsible for those fees, including those fees associated with the display or delivery of advertisements. In addition, you must provide and are responsible for all equipment necessary to access the Services.")]),a("p",[e._v("1.3. "),a("strong",[e._v("Registration.")]),e._v(" You may access certain online features of the Services through your account on the Application (your “Account”). You may log into your Account using a unique username and password. You are responsible for safeguarding your password and you agree not to disclose your password to any third party. You are solely responsible for any activities or actions taken under your username, whether or not you have authorized such activities or actions. You agree that the information that you provide to TravelFlan about yourself upon registration of your Account, and at all other times, (“Customer Data”) will be true, accurate, current and complete, and you further agree that you will maintain and promptly update the Customer Data to ensure that it remains true, accurate, current and complete. ")]),a("p",[e._v("1.4. "),a("strong",[e._v("Site License.")]),e._v(" Subject to these Terms, TravelFlan grants you a personal, limited, revocable, non-exclusive and non-transferable license to: (a) download and install the Application on a mobile device (“Mobile Application”), and (b) otherwise access, and use the Application solely in connection with your non-commercial use of the Services. This license is exclusive to you and you may not sublicense the use of the Application. TravelFlan expressly retains all ownership rights, title and interest in and to all aspects of the Application and Services, including, but not limited to, all current and future patents, copyrights, trademarks, trade secrets, know-how, and other proprietary rights included or embodied in the Application. You may not modify the Application, create derivative works of the Application, or reverse engineer, reverse compile, reverse assemble or do any other operation with the Application that would reveal any source code, trade secrets, know-how or other proprietary information. This license shall not be construed or interpreted as granting or providing rights to you to use, reproduce, modify, distribute, perform, display, possess or control the source code or any other aspect of the Application. You may not remove or modify any notice of confidentiality, trade secret, trademark or copyright encoded or embodied in the Application or displayed by, on, or in the Application. You may use the Application only while these Terms remain in effect. Under no circumstances shall you have any rights of any kind in or to the Application after any termination or expiration of your agreement to these Terms for any reason")]),a("p",[e._v("1.5. "),a("strong",[e._v("Subscriptions and Renewals.")]),e._v(" The Services are provided on a free and paid subscription basis that automatically renews either on a monthly basis or annual basis (TBC). If you decide not to continue the Services, send an email to info@travelflan.com requesting your subscription be cancelled.")]),a("p",[e._v("1.6. "),a("strong",[e._v("No Archive.")]),e._v(" The Services are designed to enable you to store certain information, including frequent flying numbers, passwords, and related travel information (“Travel Information”). You agree, and understand that this functionality is provided to you as a convenience only and not as an archive. TravelFlan shall have no liability to you or any other person for loss, damage, or destruction to any Travel Information and you are solely responsible for preventing any loss or damage to your Travel Information and for maintaining independent archival and backup copies of your Travel Information.")]),a("h2",[e._v("2. Travel Providers and Other Third Parties.")]),a("p",[e._v(" Although we may make the products and services of third-party companies (including Travel Providers) available to you in connection with the Services, your use of such products and services are subject to the respective terms and conditions imposed by the third party providing such products and services. TravelFlan makes no warranty with regard to the products or services of any other entity, including Travel Providers.")]),a("h2",[e._v("3. Suspension and Termination.")]),a("p",[e._v("TravelFlan reserves the right to suspend or terminate your access to and use of the Application and Services, at any time, without notice, for any reason, including but not limited to (a) your breach of these Terms, or any other policies or guidelines set forth by TravelFlan, or (b) Conduct that TravelFlan believes is harmful to other users of the Application or Services, or the business of TravelFlan or other third party information providers. Further, you agree that TravelFlan. Further, you agree that TravelFlan shall not be liable to you or any third party for any termination of your access to the Application or Services. TravelFlan reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Services (or any part thereof) with or without notice. You agree that TravelFlan shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Services.")]),a("h2",[e._v("4. Privacy.")]),a("p",[e._v("TravelFlan respects the privacy of is users. TravelFlan collects, uses and discloses information about you in accordance with the TravelFlan Privacy Policy, which can be viewed by visiting https://travelFlan.com/privacy (“Privacy Policy”). You understand and agree that, notwithstanding any measures taken to prevent unauthorized disclosure, use of or connection to the Internet provides the opportunity for unauthorized third parties to circumvent such precautions and illegally gain access to confidential information. Accordingly, TravelFlan cannot and does not guarantee the privacy, security or authenticity of any information so transmitted over or stored in any system connected to the Internet.")]),a("h2",[e._v("5. Disclaimer of Warranty.")]),a("p",[e._v("THE SERVICES AVAILABLE THROUGH THE APPLICATION ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS AND WITHOUT WARRANTIES OF ANY KIND. TRAVELFLAN EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO THE APPLICATION AND SERVICES, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. TRAVELFLAN MAKES NO WARRANTY THAT THE APPLICATION OR THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR FREE, THAT THE APPLICATION OR OUR SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, THAT THE APPLICATION, INCLUDING THE SERVICES WILL BE AVAILABLE, OR THAT DATA ARE SECURE FROM UNAUTHORIZED ACCESS. TRAVELFLAN MAKES NO WARRANTY REGARDING ANY SOFTWARE, GOODS, SERVICES, PROMOTIONS, OR THE DELIVERY OF ANY GOODS OR SERVICES, PURCHASED, ACCESSED OR OBTAINED THROUGH THE APPLICATION OR ADVERTISED THROUGH THE APPLICATION. NO ADVICE OR INFORMATION GIVEN BY TRAVELFLAN, ITS EMPLOYEES OR AFFILIATES SHALL CREATE A WARRANTY.")]),a("h2",[e._v("6. Rules of Conduct.")]),a("p",[e._v("6.1. "),a("strong",[e._v("Distribution of Content.")]),e._v(" You agree that you will access and use the Application and Services only in compliance with applicable local, state, federal, and international law and all regulations, policies and procedures of the applicable Travel Providers. You further agree that you will not use the Application or Services to distribute any materials that: (a) are defamatory, abusive, harassing, threatening, or an invasion of a right of privacy of another person; is bigoted, hateful, or racially or otherwise offensive; is violent, vulgar, obscene, pornographic or otherwise sexually explicit; or otherwise harms or can reasonably be expected to harm any person or entity; (b) are illegal or encourages or advocates illegal activity or the discussion of illegal activities with the intent to commit them, including a submission that is, or represents an attempt to engage in, child pornography, stalking, sexual assault, fraud, trafficking in obscene or stolen material, drug dealing and/or drug abuse, harassment, theft, or conspiracy to commit any criminal activity; (c) infringe or violate any right of a third party including any copyright, patent, trademark, trade secret or other proprietary or contractual rights, right of privacy (specifically, you must not distribute another person's personal information of any kind without their express permission) or publicity, or any confidentiality obligation; (d) are commercial, business-related or advertises or offers to sell any products, services or otherwise (whether or not for profit), or solicits others (including solicitations for contributions or donations); (e) contain a virus or other harmful component, or otherwise tampers with, impairs or damages the Application or any connected network, or otherwise interferes with any person or entity's use or enjoyment of the Application; (f) do not generally pertain to the designated topic or theme of the Application; (g) violate any specific restrictions applicable to a public forum, including its age restrictions and procedures; or (h) are antisocial, disruptive, or destructive, including “flaming,” “spamming,” “flooding,” “trolling,” and “griefing” as those terms are commonly understood and used on the Internet.")]),a("p",[e._v("6.2. "),a("strong",[e._v("Use of the Services.")]),e._v(" You expressly agree that you are solely responsible for any and all acts and omissions that occur under your Account or password, and you agree not to engage in any unacceptable uses of the Services, which include, without limitation, use of the Services to: (a) register for the Application and the Services if you do not agree to abide by these Terms; (b) interfere, disrupt or attempt to gain unauthorized access to other accounts on the Application or any other computer network; (c) use the Application or the Services in connection with any commercial endeavors without our prior written consent; (d) post your personal information such as instant messaging addresses, personal URLs, physical addresses and phone numbers in any publicly viewable areas of the Application; (e) post or give out any financial information or transmit electronically or physically any money to other users; (f) create user accounts by automated means or under fraudulent or false pretenses; (g) create or transmit unsolicited electronic communications such as spam to users or promote any products or services; (h) harass, threaten or intentionally embarrass or cause harm or distress to another person or group; (i) collect and publish any information about any of our users; (j) adapt, modify or reverse engineer any portion of the Services or the Application; (k) use any spider, robot, retrieval application, or any other device to retrieve any portion of the Application; (l) disseminate, store or transmit viruses, worms, trojan horses or other malicious code or program; (m) encourage conduct that would constitute a criminal or civil offense; (n) violate any applicable federal, state, local or international law or regulation; (o) exploit any person, including but not limited to exploiting any child under 18 years of age; (p) invade the privacy of any person, including but not limited to submitting personally identifying or otherwise private information about a person without their consent (or their parent's consent in the case of a child under 13 years of age); (q) solicit personal information from a child under 18 years of age; (r) submit false or misleading information to TravelFlan, the Application or other users; or (s) engage in any other activity deemed by TravelFlan to be in conflict with the spirit of these Terms and the Privacy Policy.")]),a("p",[e._v("6.3. "),a("strong",[e._v("Monitoring.")]),e._v(" We cannot and do not assure that other users are or will be complying with the foregoing Rules of Conduct or any other provisions of these Terms, and, as between you and us, you hereby assume all risk of harm or injury resulting from any such lack of compliance.")]),a("h2",[e._v("7. Ticket and Voucher usage.")]),a("p",[e._v("7.1. "),a("strong",[e._v("Purchase and Use of the Vouchers.")])]),a("p",[e._v("7.1.1. Through this Website, you may purchase any service or product from TravelFlan for the Services (“Vouchers”) offered by TravelFlan Partners or Suppliers in the various destinations. Subject to the policy of the relevant Partners/Supplier, you will receive an email confirmation of your purchase that will contain a Voucher confirmation number (“Confirmation Number”) and a printable version of your Voucher for your admission. You may have to redeem your electronic or paper ticket at the assigned counter listed in the voucher")]),a("p",[e._v("7.1.2. In order to use your Voucher, you must appear in person at the meeting point designated by the relevant Suppliers/Partners stated at the Voucher or the product description of the website, and present such documents and/or information as may be required by the Operator/Partners, that may include your Confirmation Number and/or your printed Voucher. If you fail to appear on time or to provide the required documents or information, no refunds will be allowed.")]),a("p",[e._v("7.1.3. An Supplier/Partner may also require you to provide photo ID such as your passport to prove your identity in order to use your Voucher. Neither TravelFlan nor the Operator/Partners is responsible for lost, destroyed or stolen Vouchers or Confirmation Numbers. If you attempt to use a Voucher in an unlawful manner (e.g. you attempt to use a Child Voucher to enter a theme park when you are above 18), the respective Operator/Partner may refuse to accept your Voucher, and no refunds will be allowed.")]),a("p",[e._v("7.2. "),a("strong",[e._v("Terms of the Vouchers")])]),a("p",[e._v("7.2.1. The terms of use for each Voucher may vary amongst Supplier/Partner and any restrictions that apply to the use of such Voucher, including but not limited to a minimum age requirement, will be conveyed to you at the time of purchase on the Website. Any changes on the requirement from the Supplier/Partners which happened after the purchase will communicate with Voucher holder as soon as possible.")]),a("p",[e._v("7.2.2. Vouchers are admission tickets to one-time activity ('Activity'): the date(s) on which a Voucher can be used will be stated on the Voucher. If you do not use your Vouchers on or by the date(s) noted on such Vouchers, except as expressly set forth therein, no refunds will be allowed.")]),a("p",[e._v("7.3. "),a("strong",[e._v("Cancellation of Vouchers")])]),a("p",[e._v("7.3.1. You may cancel your Voucher by contacting TravelFlan customer service within the cancellation/refund period, as stated at the time of purchase on the product description of the Website. Cancellation period may vary based on the product itself. You may get a full or partial refund within the refund period subjected to the terms and condition of the individual product. Please kindly refer to the voucher and the product description page or for any uncertainity, please contact us through email info@travelflan.com")]),a("p",[e._v("7.3.2. The Operator/Partner, not TravelFlan, is the Services provider, to which the Vouchers correspond to, and is solely responsible for accepting or rejecting any Voucher you purchase, as related to all such Services.")]),a("p",[e._v("7.3.3. Please contact TravelFlan customer service team (info@travelflan.com) or Operator/Partner if you have any enquiries or complaints in respect of the Service you received in connection with your Voucher.")]),a("p",[e._v("7.3.4. If an Activity which you have bought a Voucher for is canceled by the Operator/Partner, TravelFlan will notify you as soon as reasonably practicable, and will process a full refund will be done based on your payment method. The exact time of the refund depends on the user’s credit card agreement. The refund by bank transfer shall be done within one month.")]),a("p",[e._v("7.4. "),a("strong",[e._v("Activity Change")]),e._v(" The Supplier reserves the right to make non-essential changes of the Activity due to unforeseeable or unavoidable condition")]),a("p",[e._v("7.5. "),a("strong",[e._v("Required Assistance")]),e._v(" If you attempt to use a Voucher in accordance with this Terms of Use and the additional terms and conditions applicable to such Voucher and you are unable to do so (due to the fault of the Supplier otherwise), please contact TravelFlan at info@travelflan.com, and TravelFlan will try to liaise with the Supplier for an appropriate remedy.")]),a("p",[e._v("7.6. "),a("strong",[e._v("Additional Charges")]),e._v(" TravelFlan reserves the right to require payment of fees or charges for any Services offered by TravelFlan. You shall pay all applicable fees or charges, as described on this Website in connection with such Services selected by you. If customer refused to pay the fee or charges, TravelFlan reserve the final right to cancel the order. (e.g. The overtime driver charges for the chartered service if exceed the normal working hours)")]),a("p",[e._v("7.7. "),a("strong",[e._v("Modifications to Charges")]),e._v(" TravelFlan always strives its best effort to provide the best price to the shopper. Unfortunately, price may vary due to currency impact, Supplier change or commercial decision. TravelFlan reserves the right to change its price list for fees or charges at any time, upon notice to you, which may be sent to you by email or posted on this Website.")]),a("p",[e._v("7.8. "),a("strong",[e._v("TravelFlan’s Rights and Obligations")])]),a("p",[e._v("7.8.1. TravelFlan reserves the right to deny and cancel bookings or purchases of any Services that are deemed in violation of this policy. This is all subjected to TravelFlan’s sole discretion.")]),a("p",[e._v("7.8.2. Whilst the Suppliers are required to provide TravelFlan with accurate and updated prices of the Services on TravelFlan Website, TravelFlan cannot guarantee that all prices for the Services provided by the Suppliers are accurate and updated at all times.")]),a("p",[e._v("7.9. "),a("strong",[e._v("Promotion Campaign and Coupon use")])]),a("p",[e._v("7.9.1. TravelFlan reserves the right and interpretation of the terms and condition (T&C) of individual promotion campaign and the coupon use. ")]),a("p",[e._v("7.9.2. In case that TravelFlan’s coupon is found that using in a suspected fraudulent manner that violate the terms and condition of the campaign. TravelFlan reserves the right to cancel the coupon usage, suspension or termination the membership of the user account.")]),a("p",[e._v("8. "),a("strong",[e._v("Proprietary and Privacy Protection for Other Users’ Content on the Application.")]),e._v(" TravelFlan hereby notifies you that all the information, content, image files, software and materials on the Application may be protected by Hong Kong. and international copyright and other intellectual property laws and by other applicable laws, including privacy laws. TravelFlan is unable to provide you with permission to copy display or distribute material for which you do not own the copyright or other intellectual property rights. You may not copy or distribute such material without the written consent of the owner, and you are solely responsible for any copyright or other intellectual property law violations that you may incur as a result of your activities on the Application. TravelFlan has the absolute right to terminate your Account or termination your use of the Services if such use violates the intellectual property rights or other rights of third parties. You agree to indemnify and hold TravelFlan harmless for any violation of this provision.")]),a("p",[e._v("9. "),a("strong",[e._v("Indemnity; Limitation of Liability.")])]),a("p",[e._v("9.1. You agree to indemnify, and hold TravelFlan, its officers, directors, employees and agents, harmless from and against any claims, liabilities, damages, losses, and expenses, including without limitation reasonable attorney's fees and costs, arising out of or in any way connected with (a) your access to or use of the Application or Services; (b) your violation of these Terms; (c) your violation of any third party right, including without limitation any intellectual property right or any publicity, confidentiality, property or privacy right; or (d) any claim that your use of the Application or Services caused damage to a third party.")]),a("p",[e._v("9.2. YOU ACKNOWLEDGE THAT YOUR ACCESS TO AND USE OF THE APPLICATION OR SERVICES AND ANY RELIANCE UPON EITHER IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF THE APPLICATION OR SERVICES. YOU AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES SHALL TRAVELFLAN BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, USE, IMAGES, DATA OR OTHER INTANGIBLES, EVEN IF TRAVELFLAN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, THAT RESULT FROM THE USE OR THE INABILITY TO USE THE APPLICATION OR THE SERVICES, FROM ANY CHANGES TO THE APPLICATION OR THE SERVICES OR FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT. YOU SPECIFICALLY ACKNOWLEDGE THAT DOWN-TIME AND COMPUTER VIRUSES ARE RISKS INHERENT IN THE USE OF THE INTERNET AND SOFTWARE PRODUCTS, AND YOU AGREE TO ASSUME RESPONSIBILITY FOR ANY HARM OR DAMAGES OF ANY KIND OR CHARACTER WHATSOEVER RESULTING FROM THESE POSSIBLE HARMS. YOU ALSO SPECIFICALLY ACKNOWLEDGE THAT YOU MAY BE DISCLOSING SENSITIVE, PRIVATE AND CONFIDENTIAL INFORMATION ABOUT YOURSELF IN YOUR USE OF THE APPLICATION AND THE SERVICES AND YOU AGREE TO ASSUME RESPONSIBILITY FOR ANY HARM OR DAMAGES OF ANY KIND OR CHARACTER WHATSOEVER RESULTING FROM YOUR RELEASE OF SUCH CONTENT.")]),a("p",[e._v("9.3. IF YOU ARE DISSATISFIED WITH THE APPLICATION OR THE SERVICES OR WITH ANY OF THESE TERMS, OR FEEL TRAVELFLAN HAS BREACHED THESE TERMS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE APPLICATION AND THE SERVICES. THE TOTAL LIABILITY OF TRAVELFLAN TO YOU FOR ANY CLAIM ARISING FROM OR RELATING TO THESE TERMS OR USE OF THE APPLICATION OR THE SERVICES SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SERVICES (EXCLUDING FEES PAID FOR TRAVEL RESERVATIONS), IF ANY. IT IS THE INTENTION OF YOU AND TRAVELFLAN THAT THIS PROVISION BE CONSTRUED BY A COURT AS BEING THE BROADEST LIMITATION OF LIABILITY CONSISTENT WITH APPLICABLE LAW.")]),a("p",[e._v("SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF INCIDENTAL, CONSEQUENTIAL OR OTHER TYPES OF DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.")]),a("p",[e._v("10. "),a("strong",[e._v("General")])]),a("p",[e._v("10.1. "),a("strong",[e._v("Modification.")]),e._v(" TravelFlan may modify these Terms at any time. Modifications become effective immediately upon your first access to or use of the Application or Services after the “Last Revised” date at the top of these Terms. Your continued access to or use of the Application or Services after the modifications have become effective will be deemed your conclusive acceptance of the modified Terms. If you do not agree with the modifications, do not access or use the Application or Services.")]),a("p",[e._v("10.2. "),a("strong",[e._v("Applicable Law and Dispute Resolution.")]),e._v(" These Terms shall be governed by the laws of the State of Colorado without giving effect to any conflict of laws principles that may require the application of the law of another jurisdiction. If you believe that TravelFlan has not adhered to these Terms, please contact us by e-mail at support@TravelFlan.com. We will do our best to address your concerns. If you feel that your complaint has been addressed incompletely, we invite you to let us know for further investigation. If you and TravelFlan are unable to reach a resolution to the dispute, you and TravelFlan will settle the dispute exclusively under the rules of the American Arbitration Association (www.adr.org) at its Denver, Colorado office. Any election to arbitrate by one party will be final and binding on the other. YOU UNDERSTAND THAT IF EITHER PARTY ELECTS TO ARBITRATE, NEITHER PARTY WILL HAVE THE RIGHT TO SUE IN COURT OR HAVE A JURY TRIAL. You and TravelFlan agree that any arbitration will be limited to the dispute between TravelFlan and you individually. YOU ACKNOWLEDGE AND AGREE THAT YOU AND TRAVELFLAN ARE EACH WAIVING THE RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING. Further, unless both you and TravelFlan otherwise agree in writing, an arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of any class or representative proceeding. Regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to the use of the Application or the Services or these Terms must be brought, if at all, within one year from the accrual of the claim or cause of action or be forever barred.")]),a("p",[e._v("10.3. "),a("strong",[e._v("No Resale of Services.")]),e._v(" You agree not to reproduce, duplicate, copy, sell, trade, resell or exploit for any commercial purposes, any portion of the Services, use of the Services, or access to the Services.")]),a("p",[e._v("10.4. "),a("strong",[e._v("Independent Contractors.")]),e._v(" No joint venture, partnership, employment, or agency relationship exists between you and TravelFlan as a result of these Terms or use of the Application or the Services.")]),a("p",[e._v("10.5. "),a("strong",[e._v("Enforcement.")]),e._v(" If any legal action is brought to enforce these Terms, the prevailing party will be entitled to reimbursement of its attorneys’ fees, court costs, and other collection expenses, in addition to any other relief it may receive from the other party.")]),a("p",[e._v("10.6. "),a("strong",[e._v("Force Majeure.")]),e._v(" TravelFlan will not be liable by reason of any failure or delay in the performance of its obligations hereunder on account of strikes, shortages, riots, insurrection, fires, flood, storm, explosions, acts of God, war, governmental action, labor conditions, earthquakes, material shortages or any other cause which is beyond TravelFlan’s reasonable control.")]),a("p",[e._v("10.7. "),a("strong",[e._v("Waiver.")]),e._v(". The failure of TravelFlan to enforce any right or provision in these Terms will not constitute a waiver of such right or provision unless acknowledged and agreed to by TravelFlan in writing.")]),a("p",[e._v("10.8. "),a("strong",[e._v("Construction.")]),e._v(" The headings of sections of these Terms are for convenience and are not to be used in interpretation.")]),a("p",[e._v("10.9. "),a("strong",[e._v("Contact.")]),e._v(" TravelFlan is headqartered in Hong Kong, China. Any questions, comments or suggestions, including any report of violation of these Terms should be provided to the Administrator as follows")]),a("ul",[a("li",[e._v("By E-mail: info@travelflan.com")]),a("li",[e._v("By Mail: Room 1609, Global Gateway Plaza, 63 Wing Hong Street, Lai Chi Lok, Hong Kong")])]),a("p",[e._v("10.10. "),a("strong",[e._v("Entire Agreement.")]),e._v(" These Terms constitute the entire agreement between you and TravelFlan and govern your use of the Application and the Services, superseding any prior agreements between you and TravelFlan. The failure of TravelFlan to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, you and TravelFlan nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of these Terms shall remain in full force and effect.")])])}],i=(a("7690"),a("2877")),n={},s=Object(i["a"])(n,o,r,!1,null,"ab5be144",null);t["default"]=s.exports},"202c":function(e,t,a){},2518:function(e,t,a){},"2ef5":function(e,t,a){"use strict";a("2518")},"32a7":function(e,t,a){"use strict";a("9dc5")},"38bd":function(e,t,a){"use strict";a.r(t);var o=function(){var e=this,t=e.$createElement;e._self._c;return e._m(0)},r=[function(){var e=this,t=e.$createElement,a=e._self._c||t;return a("div",[a("h1",[e._v("(TravelFlan, a brand under freeD Group Ltd)")]),a("h2",[e._v("Personal Data and Privacy Statement")]),a("p",[e._v("In this privacy statement, freeD Group Ltd. (or We) explain how we handle your personal data as part of the use of TravelFlan website and messenger chatbot.")]),a("p",[e._v("The party responsible for data protection is freeD Group Ltd. as well as those companies affiliated with freeD Group Ltd. including TravelFlan.com (or “"),a("strong",[e._v("TravelFlan")]),e._v("”)and www.travelflan.com (or “"),a("strong",[e._v("Marketplace")]),e._v("”), to whom you have given the appropriate consent for the use of your personal data. TravelFlan, a brand under freeD Group Ltd.")]),a("p",[e._v("We reserve the right to adjust the content of this privacy statement from time to time. It is therefore advisable to periodically review this privacy statement. ")]),a("p",[e._v("Please read this Privacy Policy carefully. By visiting TravelFlan.com, you are consenting to the collection, processing, usage and disclosure of your Personal Information as set out in this Privacy Policy.")]),a("h3",[e._v("1. General")]),a("p",[e._v('1.1 This statement provides information on the policies of freeD Group Ltd under the Personal Data (Privacy) Ordinance (Cap.486) of Hong Kong ("Ordinance").')]),a("p",[e._v("1.2 Terms used in this statement shall, unless otherwise specified, be construed in accordance with the Ordinance.")]),a("h3",[e._v("2. Purpose of collection of personal data")]),a("p",[e._v("2.1 TravelFlan is a text-based travel assistant, to provide concierge service including to allow users to ask questions or make request and an application answers to difficult questions to enhance your travel experience. TravelFlan Marketplace is an online travel e-commerce platform for traveler to book for travel related product and service.")]),a("p",[e._v("The provision of any personal data by you or on your behalf to TravelFlan shall be voluntary and shall be deemed to authorize TravelFlan and its subsidiaries to collect, retain, update and use your personal data for the purpose of clause 2.2 below.")]),a("p",[e._v("2.2 The personal data provided by you or on your behalf to TravelFlan from time to time will be used for the following purposes:")]),a("p",[e._v("(a) As part of the sign up process, we might collect your name, email address, phone number and other contact information. We may also collect your geographical location.")]),a("p",[e._v("(b) To respond to, handle and process any enquires submitted by you;")]),a("p",[e._v("(c) We will not sell personal information to third parties for sales promotion or other purposes.")]),a("p",[e._v("2.3 In the event that, in the opinion of TravelFlan to which you provided personal data, the personal data provided by you is insufficient or such member is not satisfied that such data is true and accurate, such member reserves the right to refuse to withhold process of your application or provision of any service to you unless and until the personal data required by such member is provided.")]),a("h3",[e._v("3. Use of personal data")]),a("p",[e._v("(a) We may use your personal contact information to inform the implementation of your reservation.")]),a("p",[e._v("(b) We may use the personal contact information, from time to time to send special promotional products, new services or latest travel information to you.")]),a("p",[e._v("(c) All promotional e-mails can be unsubscribed. If you do not wish to receive promotional information, please click the unsubscribe link to inform the company.")]),a("h3",[e._v("4. Duty of confidentiality")]),a("p",[e._v("4.1 We shall exercise reasonable endeavors to ensure that the personal data provided by you shall be kept confidential and be placed in secure locations. We shall further exercise reasonable endeavors to ensure the integrity, prudence and competence of the persons who have access to such data.")]),a("p",[e._v("4.2 In compliance with any law in Hong Kong, we may disclose the personal data provided by you to governmental authorities or other regulatory bodies or persons.")]),a("h3",[e._v("5. Special provisions for personal data held by TravelFlan on the internet")]),a("p",[e._v('5.1 By assessing TravelFlan through its website ("Site"), you shall be deemed to agree to the terms and conditions in this statement.')]),a("p",[e._v("5.2 All reasonable efforts are made to ensure that any personal data held by TravelFlan from time to time through the Site is stored in secure and safe storage.")]),a("p",[e._v('5.3 We may use "cookies" on the Site so as to:')]),a("p",[e._v("(a) enable tighter security;")]),a("p",[e._v("(b) enable you to complete the application process;")]),a("p",[e._v("(c) personalize the Site for you; and")]),a("p",[e._v("(d) build online profile for you")]),a("p",[e._v('5.4 You may disallow "cookies" at any time on your web browser.')]),a("h3",[e._v("6. Your rights")]),a("p",[e._v("6.1 In the event that you have objections to any use of the personal data in accordance with clause 2 or any provision or disclosure of such data in accordance with clause 3 above, please inform TravelFlan to which you provided your personal data in writing. The address of freeD Group Ltd is:")]),a("p",[e._v("Room 1609, Global Gateway Plaza, 63 Wing Hong Street, Lai Chi Lok, Hong Kong")]),a("p",[e._v("We shall cease the use and/or provision or disclosure of such data upon confirmation of your request.")]),a("p",[e._v("6.2 Unless you request TravelFlan to dispose of all personal data provided by you, you acknowledge that TravelFlan shall retain all such personal data and may continue to deliver to you marketing information even after cancellation or withdrawal of your application for membership.")]),a("h3",[e._v("7. Access and correction request")]),a("p",[e._v("7.1 You have the right to request access to and correction of your personal data in accordance with the Ordinance.")]),a("p",[e._v("7.2 In the event that you intend to correct any personal data, please inform TravelFlan to which you provided your personal data in writing so that such member shall be able to make the amendments accordingly.")]),a("p",[e._v("7.3 Enquiries concerning the personal data collected, including access and corrections, should be addressed to the above mentioned address")]),a("h3",[e._v("8. Contact Us")]),a("p",[e._v("The person to whom requests for access to data or correction of data or for information regarding our privacy policies and practices and kinds of data held. Please contact us through email - info@travelflan.com")])])}],i=(a("aeaf"),a("2877")),n={},s=Object(i["a"])(n,o,r,!1,null,"0f70521c",null);t["default"]=s.exports},4188:function(e,t,a){},"65e4":function(e,t,a){"use strict";a.r(t);var o=function(){var e=this,t=e.$createElement,a=e._self._c||t;return a("div",{staticClass:"faq-container"},["en_US"===e.locale?[a("h2",[e._v("FAQ")]),a("h3",[e._v("Account settings")]),a("div",{staticClass:"question"},[e._v(" 1) How can I register to become a TravelFlan Marketplace member? ")]),a("div",{staticClass:"text-indent"},[e._v(' Simply click "Register" at the top right of the page to register as a Facebook account or email. ')]),a("div",{staticClass:"question"},[e._v(" 2) How can I change personal membership information and password? ")]),a("div",{staticClass:"text-indent"},[e._v(" After logging in, go to the personal message page and change the member profile and password. ")]),a("div",{staticClass:"question"},[e._v(" 3) What if I forget my login password? ")]),a("div",{staticClass:"text-indent"},[e._v(' Click "Login" at the top right of the page. Click "Forgot your password?" at the bottom of the pop-up window. Follow the instructions to fill in the email address registered at the time of registration. We will email you the method of resetting your password. ')]),a("div",{staticClass:"question"},[e._v(' 4) After entering the password, "Please check your input" is displayed. What does this mean? ')]),e._m(0),a("h3",[e._v("Purchase process")]),a("div",{staticClass:"question"},[e._v(" 1) What is the process of booking/purchasing travel products? ")]),a("div",{staticClass:"text-indent"},[e._v(" 1. Registered member ")]),a("div",{staticClass:"text-indent"},[e._v(' 2. Select the product: Add your favorite travel products to your shopping cart for settlement, or click "Direct Booking" directly on the product page. ')]),a("div",{staticClass:"text-indent"},[e._v(" 3. Submit the order: After confirming the product/trip information and contact method, complete the online payment. The system will send an email reservation within the next working day. The email will indicate the order content and order number you submitted. ")]),a("div",{staticClass:"text-indent"},[e._v(' 4. Confirm the order: The order number/product will be confirmed within 3 working days. After successful confirmation, the system will send the experience certificate to your email. (The number of processing days is subject to the "Order Process" on the purchase page of each product) ')]),a("div",{staticClass:"text-indent"},[e._v(" 5. If the reservation is unsuccessful, the customer service staff will contact you by email for further processing. ")]),a("div",{staticClass:"text-indent"},[e._v(" (Please refer to [after purchase-(3) If you confirm that the reservation is unsuccessful, please inform me of the refund, how long does it take for the refund to be given to me?]) ")]),a("div",{staticClass:"question"},[e._v(" 2) How long do I need to book a local group/purchase travel product before I leave? ")]),a("div",{staticClass:"text-indent"},[e._v(" If the group you want to participate in is a popular group or a seasonal limited group, it is usually full soon, so it is recommended that you see your favorite date of participation as soon as possible. ")]),a("div",{staticClass:"question"},[e._v(" 3) How do I know if the tour group is in a group or full? ")]),a("div",{staticClass:"text-indent"},[e._v(" You can make a reservation first. If you are not in a group or full, we will refund the full amount. For refund procedures, please refer to [after purchase-(3) If you confirm that the reservation is unsuccessful, please inform me of the refund. How long does it take for the refund? ] ")]),a("div",{staticClass:"question"},[e._v(" 4) What method can I use to pay? ")]),a("div",{staticClass:"text-indent"},[e._v(" We only accept online bookings and payments. If you have any enquiry, you can always send us a message on Facebook/Wechat and the service team will reply as soon as possible. ")]),a("div",{staticClass:"question"},[e._v(" 5) How do I make a special request before confirming the order? ")]),a("div",{staticClass:"text-indent"},[e._v(' If you need to carry large baggage, have special dining requirements (eg food sensitive, do not eat cattle/pig) or traffic arrangements (such as: arrange your own return trip), you can put it in the "Remarks" field at the time of purchase, we will try Help you with your suppliers. However, the final arrangement is subject to the supplier\'s decision. ')]),a("div",{staticClass:"question"},[e._v(" 6) If I don't eat the group meal arranged by the group, can the meal be exempt? ")]),a("div",{staticClass:"text-indent"},[e._v(" No. Even if there are unwanted meals, transportation, and gifts in the itinerary, you still have to pay the original price of the tour group. (Except for the exempted price or itinerary option on the ordering page) ")]),a("div",{staticClass:"question"},[e._v(" 7) Do you have a discount for your peers? ")]),a("div",{staticClass:"text-indent"},[e._v(" If the tour group/tourism product has a child price, the price and age range will be indicated on the order page, please refer to the information on the page. ")]),a("div",{staticClass:"question"},[e._v(" 8) How do I use the Coupon Code? ")]),a("div",{staticClass:"text-indent"},[e._v(' You can enter the eligible coupon code in the "Promotion Number" column of the payment page and click "Redemption". After the "Your coupon code has been used", the discount amount will be automatically deducted from the order amount. The coupon code can only be used once per order. ')]),a("h3",[e._v("After purchase")]),a("div",{staticClass:"question"},[e._v(" 1) Can I change/cancel my reservation after I register? Will there be an extra charge? ")]),a("div",{staticClass:"text-indent"},[e._v(" If you need to change/cancel, please email hello@travelflan.com with the following information: ")]),a("div",{staticClass:"text-indent"},[e._v(" 1. Order number ")]),a("div",{staticClass:"text-indent"},[e._v(" 2. Purchased tours/products ")]),a("div",{staticClass:"text-indent"},[e._v(" 3. Booking name ")]),a("div",{staticClass:"text-indent"},[e._v(" 4. Detailed requirements ")]),a("div",{staticClass:"text-indent"},[e._v(" 5. Payment records (with photos, if any) ")]),a("div",{staticClass:"text-indent"},[e._v(' For changes to the rules and fees, please refer to the "Cancellation and Refund" clauses listed on the Travel Products page. For promotional offers, the terms of the offer page will prevail. ')]),a("div",{staticClass:"question"},[e._v(" 2) If the registered day group is cancelled, will the group fee be refunded in full? ")]),a("div",{staticClass:"text-indent"},[e._v(" If we receive the cancellation notice from the supplier, we will refund the total amount of the tour by email as soon as possible. ")]),a("div",{staticClass:"question"},[e._v(" 3) If I confirm that the reservation is unsuccessful and notify me of the refund, how long does it take for the refund to be given to me? ")]),a("div",{staticClass:"text-indent"},[e._v(" After we formally accept the refund, we will complete the refund within 14 working days (Monday to Friday) and refund the money to the payment card or account. The actual date of arrival may vary depending on the issuing bank. If you have any other questions, please check with the issuing bank directly. ")]),a("div",{staticClass:"question"},[e._v(" 4) What should I do if I have not received the proof of use after the booking? ")]),e._m(1),a("h3",[e._v(" Set off ")]),a("div",{staticClass:"question"},[e._v(" 1) What do I need to bring on the day of departure? ")]),a("div",{staticClass:"text-indent"},[e._v(" Please bring a printed copy of the confirmation notice or electronic voucher. In addition, please refer to the precautions on the product page to confirm other items that need to be carried. ")]),a("div",{staticClass:"question"},[e._v(" 2) Do I need to pay a tip for the tour group? ")]),a("div",{staticClass:"text-indent"},[e._v(" All tour groups have included incidental charges and no additional tips. (If you are very satisfied with the service of the group, you can give yourself a tip for the tour guide.) ")]),a("div",{staticClass:"question"},[e._v(" 3) What should I do if there is any problem on the day of departure? ")]),a("div",{staticClass:"text-indent"},[e._v(" Please contact the person in charge immediately via the contact information provided in the experience voucher. ")]),a("h3",[e._v(" Other FAQ ")]),a("div",{staticClass:"question"},[e._v(" 1) In addition to local group and travel products, what services does TravelFlan offer? ")]),e._m(2),a("div",{staticClass:"question"},[e._v(" 2) I have more questions. I want to contact TravelFlan directly. What can I do? ")]),e._m(3),a("div",{staticClass:"question"},[e._v(" 3) What is the office time for your order processing? ")]),a("div",{staticClass:"text-indent"},[e._v(" Monday to Friday 10am - 7pm (Hong Kong time) (Closed on Saturdays, Sundays and Hong Kong public holidays) ")])]:e._e(),"zh_CN"===e.locale?[a("h2",[e._v("常见问题")]),a("h3",[e._v("账户设定")]),a("div",{staticClass:"question"},[e._v(" 1) 如何注册成为TravelFlan Marketplace会员？ ")]),e.$env.isCn?a("div",{staticClass:"text-indent"},[e._v(' 只需在页面右上方点击"注册"，可用微信账户快捷登录或用邮箱进行注册。 ')]):a("div",{staticClass:"text-indent"},[e._v(' 只需在页面右上方点击"注册"，可用Facebook帐户快捷登录或用邮箱进行注册 。 ')]),a("div",{staticClass:"question"},[e._v(" 2) 我如何更改会员资料和密码？ ")]),a("div",{staticClass:"text-indent"},[e._v(" 在登录后，前往个人信息页面， 修改会员资料和密码。 ")]),a("div",{staticClass:"question"},[e._v(" 3) 我忘记了登录密码怎么办？ ")]),a("div",{staticClass:"text-indent"},[e._v(' 页面右上方点击"登入"，在弹出的对话框上点击"忘记密码？"，按照提示填写注册时所用的邮箱地址。我们会把重设密码的方法通过邮件发送给你。 ')]),a("div",{staticClass:"question"},[e._v(' 4) 输入密码后显示"请检查您的输入"，是什么意思？ ')]),e._m(4),a("h3",[e._v("购买流程")]),a("div",{staticClass:"question"},[e._v(" 1) 请问预订／购买的流程是怎么样的？ ")]),a("div",{staticClass:"text-indent"},[e._v(" 1. 注册会员 ")]),a("div",{staticClass:"text-indent"},[e._v(' 2. 选择产品：将心仪的旅游产品加到购物车中结算，或直接在产品页面上按"直接预订"。 ')]),a("div",{staticClass:"text-indent"},[e._v(" 3. 提交订单：确认产品／行程资料及联系方式后，完成网上付款，系统会在下1个工作日内发出预订单邮件，邮件内会注明您提交的订单内容和订单号码。 ")]),a("div",{staticClass:"text-indent"},[e._v(' 4. 确认订单：一般会在3个工作日内确认订单号／产品，成功确认后，系统会将体验凭证发送到您的电邮内。（有关处理天数，以各产品的购买页面上之"订购流程"为准） ')]),a("div",{staticClass:"text-indent"},[e._v(" 5. 如确认预订不成功，客服人员会以邮件方式联系您进行后续处理 ")]),a("div",{staticClass:"text-indent"},[e._v(" （请参考【购买后-(3) 如确认预定不成功通知我退款，需要多长时间才退款给我？ 】） ")]),a("div",{staticClass:"question"},[e._v(" 2) 我需要在出发多久前预订当地团／购买旅游产品呢？ ")]),a("div",{staticClass:"text-indent"},[e._v(" 如果您想参加的旅行团是热门团或者是季节性的限定团，一般都很快满额，所以建议您如果看到心仪的参团日期可尽快报名并预订。 ")]),a("div",{staticClass:"question"},[e._v(" 3) 我如何知道旅行团已成团或满额？ ")]),a("div",{staticClass:"text-indent"},[e._v(" 您可以先进行预订，如不成团或满额，我们将全额退款。退款手续请参考【购买后-(3)如确认预定不成功通知我退款，需要多长时间才退款给我？ 】 ")]),a("div",{staticClass:"question"},[e._v(" 4) 我可以使用什么方式付款？ ")]),a("div",{staticClass:"text-indent"},[e._v(" 我们只接受网上预订和付款，如有任何查询，可以随时在"),e.$env.isCn?e._e():a("span",[e._v("Facebook/")]),e._v("微信公众号（小猴问问TravelFlan）向我们发送信息，服务团队会尽快回覆。 ")]),a("div",{staticClass:"question"},[e._v(" 5) 如何在确认订单前提出特别要求？ ")]),a("div",{staticClass:"text-indent"},[e._v(' 如需携带大件行李、有特别餐饮要求（如:食物敏感、不吃牛／猪）或交通安排（如:自行安排回程）等，可在购买时于"备注"栏写明，我们会尝试帮您跟供应商提出要求。但最终安排以供应商的决定为准。 ')]),a("div",{staticClass:"question"},[e._v(" 6) 如果我不吃该团安排的团餐，餐费可以豁免吗？ ")]),a("div",{staticClass:"text-indent"},[e._v(" 不可以。即使行程中有不需要的餐饮、交通、赠品，您仍然要按照旅行团内容原价付款。（订购页面上有特别注明可豁免金额或行程选项除外） ")]),a("div",{staticClass:"question"},[e._v(" 7) 同行儿童有优惠吗？ ")]),a("div",{staticClass:"text-indent"},[e._v(" 如果该旅行团／旅游产品设有儿童价，会在订购页面上注明价格和年龄范围，请以页面上的信息为准。 ")]),a("div",{staticClass:"question"},[e._v(' 8) 如何使用"优惠码"？ ')]),a("div",{staticClass:"text-indent"},[e._v(' 您可在付款页面的"推广号码"一栏，输入符合条件的优惠代码并点击"换领"，当提示"您的优惠码已经使用"后，折扣金额将自动从订单金额扣除。每张订单只可使用一次优惠代码。 ')]),a("h3",[e._v("购买后")]),a("div",{staticClass:"question"},[e._v(" 1) 报名后可以更改／取消预订吗？会有额外收费吗？ ")]),a("div",{staticClass:"text-indent"},[e._v(" 如需更改／取消，请邮件发送以下资料至hello@travelflan.com: ")]),a("div",{staticClass:"text-indent"},[e._v(" 1. 订单编号 ")]),a("div",{staticClass:"text-indent"},[e._v(" 2. 已购买旅行团／产品 ")]),a("div",{staticClass:"text-indent"},[e._v(" 3. 订购人姓名 ")]),a("div",{staticClass:"text-indent"},[e._v(" 4. 详细要求 ")]),a("div",{staticClass:"text-indent"},[e._v(" 5. 付款记录（附图，如有） ")]),a("div",{staticClass:"text-indent"},[e._v(' 有关退改细则和收费，请参考旅游产品页面上所列的"取消及退款"条款，有关推广优惠，则以优惠页面的条款为准。 ')]),a("div",{staticClass:"question"},[e._v(" 2) 如所报名的一天团被取消，团费会全额退还吗？ ")]),a("div",{staticClass:"text-indent"},[e._v(" 如当我们收到供应商的取消通知后，会尽快邮件通知并全额退还团费。 ")]),a("div",{staticClass:"question"},[e._v(" 3) 如确认预定不成功通知我退款，需要多长时间才退款给我？ ")]),a("div",{staticClass:"text-indent"},[e._v(" 我们正式受理退款手续后，会在14个工作日(周一至周五)内完成退款手续，将款项退至付款的信用卡或帐户。实际到帐日期可能因发卡银行而有不同，如有其他疑问，请直接向发卡银行查询。 ")]),a("div",{staticClass:"question"},[e._v(" 4) 如体验预订后一直没有收到使用凭证，该怎么办？ ")]),a("div",{staticClass:"text-indent"},[e._v(" 如在注明的时间内，没有在收件箱或垃圾邮件箱中收到邮件，可以随时在"),e.$env.isCn?e._e():a("a",{attrs:{target:"_blank",href:"https://m.me/travelflan?ref=marketplace_com_faq_contact"}},[e._v("Facebook/")]),e._v("微信公众号（小猴问问TravelFlan）向我们发送信息，服务团队会尽快回复您。 ")]),a("h3",[e._v(" 出发 ")]),a("div",{staticClass:"question"},[e._v(" 1) 出发当天我需要带什么？ ")]),a("div",{staticClass:"text-indent"},[e._v(" 请携带打印好的确认通知书或电子凭证。另外，请参考产品页上的注意事项，确认其他需要携带的物品。 ")]),a("div",{staticClass:"question"},[e._v(" 2) 参加旅行团需要另外付小费吗？ ")]),a("div",{staticClass:"text-indent"},[e._v(" 所有旅行团已包括杂费，不需另付小费。(如您对该团的服务感到非常满意，可以自行额外给导游小费。) ")]),a("div",{staticClass:"question"},[e._v(" 3) 出发当天有任何问题，怎么办？ ")]),a("div",{staticClass:"text-indent"},[e._v(" 请立刻通过体验凭证内提供的联系方式联系负责人。 ")]),a("h3",[e._v(" 其他问题 ")]),a("div",{staticClass:"question"},[e._v(" 1) 除了当地团和旅游产品，TravelFlan还有提供什么服务吗？ ")]),a("div",{staticClass:"text-indent"},[e.$env.isCn?e._e():a("a",{attrs:{target:"_blank",href:"https://m.me/travelflan"}},[e._v("Facebook-TravelFlan/")]),e._v("微信公众号（小猴问问TravelFlan）免费旅游小管家能帮助您定制行程、推荐和预约餐厅，交通指引、查询天气等。一对一真人对话，提供旅游建议、行程解难服务，让您可以体验最完美的旅程！ 现在就来体验我们的免费旅游小管家吧！ ")]),a("div",{staticClass:"question"},[e._v(" 2) 我有更多疑问想直接联系TravelFlan，可以怎么做？ ")]),a("div",{staticClass:"text-indent"},[e._v(" 购买前查询，可以随时在"),e.$env.isCn?e._e():a("a",{attrs:{target:"_blank",href:"https://m.me/travelflan?ref=marketplace_com_faq_contact"}},[e._v("Facebook/")]),e._v("微信公众号（小猴问问TravelFlan）发消息给我们，服务团队会尽快回复您。 ")]),a("div",{staticClass:"question"},[e._v(" 3) 你们处理订单的上班时间是？ ")]),a("div",{staticClass:"text-indent"},[e._v(" 星期一至五 10am - 7pm(香港时间)（周末及香港节假日休息） ")])]:e._e(),"zh_HK"===e.locale?[a("h2",[e._v("常見問題")]),a("h3",[e._v("帳戶設定")]),a("div",{staticClass:"question"},[e._v(" 1) 如何註冊成為TravelFlan Marketplace會員？ ")]),a("div",{staticClass:"text-indent"},[e._v(" 只需在頁面右上方點擊「註冊」，以Facebook帳戶或電子郵件登記 。 ")]),a("div",{staticClass:"question"},[e._v(" 2) 我如何更改會員資料和密碼？ ")]),a("div",{staticClass:"text-indent"},[e._v(" 在登入後，前往個人訊息頁面，修改會員資料和密碼。 ")]),a("div",{staticClass:"question"},[e._v(" 3) 我忘記了登入密碼怎麼辦？ ")]),a("div",{staticClass:"text-indent"},[e._v(" 頁面右上方點擊「登入」，彈出視窗下方點擊「忘記密碼？」，按照指示填寫註冊時所登記的電郵地址。我們會把重設密碼的方法透過電郵發送給你。 ")]),a("div",{staticClass:"question"},[e._v(" 4) 輸入密碼後顯示「請檢查您的輸入」，是什麼意思？ ")]),e._m(5),a("h3",[e._v("購買流程")]),a("div",{staticClass:"question"},[e._v(" 1) 請問預訂／購買的流程是怎麼樣的？ ")]),a("div",{staticClass:"text-indent"},[e._v(" 1. 註冊會員 ")]),a("div",{staticClass:"text-indent"},[e._v(" 2. 選擇產品：將心儀的旅遊產品加到購物車中結算，或直接在產品頁面上按「直接預訂」。 ")]),a("div",{staticClass:"text-indent"},[e._v(" 3. 提交訂單：確認產品／行程資料及聯絡方法後，完成網上付款，系統會在下1個工作天內發出電郵預訂單，電郵內會註明您提交的訂單內容和訂單號碼。 ")]),a("div",{staticClass:"text-indent"},[e._v(" 4. 確認訂單：一般會在3個工作天內確認訂單號／產品，成功確認後，系統會將體驗憑證發送到您的電郵內。（有關處理天數，以各產品的購買頁面上之「訂購流程」為準） ")]),a("div",{staticClass:"text-indent"},[e._v(" 5. 如確認預訂不成功，客服人員會以電郵方式聯絡您進行後續處理 ")]),a("div",{staticClass:"text-indent"},[e._v(" （請參考【購買後-(3) 如確認預定不成功通知我退款，需要多久時間才退款給我？ 】） ")]),a("div",{staticClass:"question"},[e._v(" 2) 我需要在出發多久前預訂當地團／購買旅遊產品呢？ ")]),a("div",{staticClass:"text-indent"},[e._v(" 如果您想參加的旅行團是熱門團或者是季節性的限定團，一般都很快滿額，所以建議您看到心儀的參加日期便可儘快報名。 ")]),a("div",{staticClass:"question"},[e._v(" 3) 我如何知道旅行團已成團或滿額？ ")]),a("div",{staticClass:"text-indent"},[e._v(" 您可以先進行預訂，如不成團或滿額，我們將全數退款。退款手續請參考【購買後-(3)如確認預定不成功通知我退款，需要多久時間才退款給我？ 】 ")]),a("div",{staticClass:"question"},[e._v(" 4) 我可以使用什麼方式付款？ ")]),a("div",{staticClass:"text-indent"},[e._v(" 我們只接受網上預訂和付款，如有任何查詢，可以隨時在Facebook/ Wechat向我們發送信息，服務團隊會儘快回覆。 ")]),a("div",{staticClass:"question"},[e._v(" 5) 如何在確認訂單前提出特別要求？ ")]),a("div",{staticClass:"text-indent"},[e._v(" 如需攜帶大件行李、有特別餐飲要求（如:食物敏感、不吃牛／豬）或交通安排（如:自行安排回程）等，可在購買時於「備註」欄位提出，我們會嘗試幫您跟供應商提出要求。但最終安排以供應商的決定為準。 ")]),a("div",{staticClass:"question"},[e._v(" 6) 如果我不吃該團安排的團餐，餐費可以豁免嗎？ ")]),a("div",{staticClass:"text-indent"},[e._v(" 不可以。即使行程中有不需要的餐飲、交通、贈品，您仍然要按照旅行團內容原價付款。（訂購頁面上有特別註明可豁免價錢或行程選項除外） ")]),a("div",{staticClass:"question"},[e._v(" 7) 同行小童有優惠嗎？ ")]),a("div",{staticClass:"text-indent"},[e._v(" 如果該旅行團／旅遊產品設有小童價，會在訂購頁面上註明價錢和年齡範圍，請根據頁面上的資訊為準。 ")]),a("div",{staticClass:"question"},[e._v(" 8) 如何使用「優惠碼」？ ")]),a("div",{staticClass:"text-indent"},[e._v(" 您可在付款頁面的「推廣號碼」一欄，輸入符合條件的優惠代碼並點擊「換領」，出示「您的優惠碼已經使用」後，折扣金額將自動從訂單金額扣除。每張訂單只可使用一次優惠代碼。 ")]),a("h3",[e._v("購買後")]),a("div",{staticClass:"question"},[e._v(" 1) 報名後可以更改／取消預訂嗎？會有額外收費嗎？ ")]),a("div",{staticClass:"text-indent"},[e._v(" 如需更改／取消，請連同以下資料電郵至hello@travelflan.com: ")]),a("div",{staticClass:"text-indent"},[e._v(" 1. 訂單編號 ")]),a("div",{staticClass:"text-indent"},[e._v(" 2. 已購買旅行團／產品 ")]),a("div",{staticClass:"text-indent"},[e._v(" 3. 訂購人姓名 ")]),a("div",{staticClass:"text-indent"},[e._v(" 4. 詳細要求 ")]),a("div",{staticClass:"text-indent"},[e._v(" 5. 付款記錄（附圖，如有） ")]),a("div",{staticClass:"text-indent"},[e._v(" 有關更改細則和收費，請參考旅遊產品頁面上列明的「取消及退款」條款，有關推廣優惠，則以優惠頁面的條款為準。 ")]),a("div",{staticClass:"question"},[e._v(" 2) 如所報名的一天團被取消，團費會全數退還嗎？ ")]),a("div",{staticClass:"text-indent"},[e._v(" 如當我們收到供應商的取消通知後，會儘快以電郵全額退還團費。 ")]),a("div",{staticClass:"question"},[e._v(" 3) 如確認預定不成功通知我退款，需要多久時間才退款給我？ ")]),a("div",{staticClass:"text-indent"},[e._v(" 我們正式受理退款手續後，會在14個工作天(週一至週五)內完成退款手續，將款項退至付款的信用卡或帳戶。實際到帳日期可能因發卡銀行而有不同，如有其他疑問，請直接向發卡銀行查詢。 ")]),a("div",{staticClass:"question"},[e._v(" 4) 如體驗預訂後一直沒有收到使用憑證，該怎麼辦？ ")]),e._m(6),a("h3",[e._v(" 出發 ")]),a("div",{staticClass:"question"},[e._v(" 1) 出發當天我需要帶什麼？ ")]),a("div",{staticClass:"text-indent"},[e._v(" 請攜帶確認通知書或電子憑證的列印本。另外，請參考產品頁上的注意事項，確認其他需要攜帶的物品。 ")]),a("div",{staticClass:"question"},[e._v(" 2) 參加旅行團需要另外付小費嗎？ ")]),a("div",{staticClass:"text-indent"},[e._v(" 所有旅行團已包括雜費，不需另付小費。（如您對該團的服務感到非常滿意，是可以自行額外給導遊小費） ")]),a("div",{staticClass:"question"},[e._v(" 3) 出發當天有任何問題，怎麼辦？ ")]),a("div",{staticClass:"text-indent"},[e._v(" 請立刻透過體驗憑證內提供的聯絡方式聯絡負責人。 ")]),a("h3",[e._v(" 其他問題 ")]),a("div",{staticClass:"question"},[e._v(" 1) 除了當地團和旅遊產品，TravelFlan還有提供什麼服務嗎？ ")]),e._m(7),a("div",{staticClass:"question"},[e._v(" 2) 我有更多疑問想直接聯絡TravelFlan，可以怎麼做？ ")]),e._m(8),a("div",{staticClass:"question"},[e._v(" 3) 你們處理訂單的辦公時間是？ ")]),a("div",{staticClass:"text-indent"},[e._v(" 星期一至五 10am - 7pm (香港時間)（星期六、日及香港公眾假期休息） ")])]:e._e()],2)},r=[function(){var e=this,t=e.$createElement,a=e._self._c||t;return a("div",{staticClass:"text-indent"},[e._v(" Possible reasons for not being able to login: "),a("div",{staticClass:"text-indent"},[e._v(" 1. The email address you entered is not the correct email used for registration. Please check the input is correct or not. ")]),a("div",{staticClass:"text-indent"},[e._v(" 2. The password you entered is incorrect. If you forget your password, please refer to the Question 3). ")]),e._v(" If you can't activate your account, please reset your new account or forget your password. ")])},function(){var e=this,t=e.$createElement,a=e._self._c||t;return a("div",{staticClass:"text-indent"},[e._v(" If you do not receive the e-mail in your inbox or spam box within the time limit indicated, please send a message via "),a("a",{attrs:{target:"_blank",href:"https://m.me/travelflan?ref=marketplace_com_faq_contact"}},[e._v("TravelFlan in Facebook messenger")]),e._v(". The service team will reply to you as soon as possible. ")])},function(){var e=this,t=e.$createElement,a=e._self._c||t;return a("div",{staticClass:"text-indent"},[e._v(" 「"),a("a",{attrs:{target:"_blank",href:"https://m.me/travelflan"}},[e._v("TravelFlan")]),e._v("」can help you customize your itinerary, restaurant recommendations and appointments, transportation guides, weather queries and more. One-on-one live-action dialogue, travel advice, and itinerary service, so you can experience the perfect journey! Register now with "),a("a",{attrs:{target:"_blank",href:"https://m.me/travelflan?ref=marketplace_com_faq_register"}},[e._v("Facebook/WeChat")])])},function(){var e=this,t=e.$createElement,a=e._self._c||t;return a("div",{staticClass:"text-indent"},[e._v(" For pre-purchase enquiries, you can send a message through the "),a("a",{attrs:{target:"_blank",href:"https://m.me/travelflan?ref=marketplace_com_faq_contact"}},[e._v('"TravelFlan"')]),e._v(", and the service team will reply as soon as possible. ")])},function(){var e=this,t=e.$createElement,a=e._self._c||t;return a("div",{staticClass:"text-indent"},[e._v(" 无法登录的可能原因： "),a("div",{staticClass:"text-indent"},[e._v(" 1. 您所输入的邮箱地址不是注册时用的邮箱。请检查输入是否正确。 ")]),a("div",{staticClass:"text-indent"},[e._v(" 2. 所输入密码不正确。如忘记密码，请参考3题。 ")]),e._v(" 如真的不能激活帐户请重新注册新帐户或忘记密码。 ")])},function(){var e=this,t=e.$createElement,a=e._self._c||t;return a("div",{staticClass:"text-indent"},[e._v(" 無法登入的可能原因： "),a("div",{staticClass:"text-indent"},[e._v(" 1. 您所輸入的電郵地址不是登記時用的電郵。請檢查輸入是否正確。 ")]),a("div",{staticClass:"text-indent"},[e._v(" 2. 所輸入密碼不正確。如忘記密碼，請參考3題。 ")]),e._v(" 如真的不能激活帳戶請重新設置新帳戶或忘記密碼。 ")])},function(){var e=this,t=e.$createElement,a=e._self._c||t;return a("div",{staticClass:"text-indent"},[e._v(" 如在註明的時限內，没有在收件箱或垃圾郵件箱中收到郵件，請透過"),a("a",{attrs:{target:"_blank",href:"https://m.me/travelflan?ref=marketplace_com_faq_contact"}},[e._v("「TravelFlan」旅遊小管家")]),e._v("發訊息 ，服務團隊會儘快回覆。 ")])},function(){var e=this,t=e.$createElement,a=e._self._c||t;return 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You must return the goods to be replaced by third-party logistics (shipping costs) to our address in Tsim Sha Tsui or deliver it in person within 7 days so we can arrange related replacement procedures accordingly(it takes about 10-14 business days).")]),a("p",[e._v("-All products purchased, unless the warranty period is specified, can be exchanged within 7 days due to non-human damage or quality problems.")]),a("p",[e._v("-All goods will not be refunded.")]),a("p",[e._v("-Any gifts and samples that have been opened and used cannot be returned or refunded. ")]),a("p",[e._v("-No refund requests are accepted for pre-ordered products.")]),a("p",[e._v("-Customers who fail to meet their personal preferences or the quality is not as good after use will not be returned or refunded.")]),a("p",[e._v("-If you have sensitive skin, it is recommended that you consult a doctor before purchasing the product. Customers who have a sensitive reaction to the purchased products will not accept return arrangements.")]),a("p",[e._v("-Due to personal preference or unsatisfactory quality after use, return and refund arrangements are not accepted.")]),a("p",[e._v("-Customized products, unless the quality is damaged, cannot be returned/exchanged. Please consider carefully before purchase.")]),a("p",[e._v("-Before placing an order online, please make sure that the recipient's name, recipient's phone number, and recipient address are correct. The customer shall be responsible for the delay in picking up the goods and third-party theft due to incorrect information.")]),a("p",[e._v("-In terms of food, the company will try its best to protect the product, but there is still a chance that the product may be damaged by others during the delivery. If the above problem occurs, the customer needs to claim it from the transportation company. ")]),a("p",[e._v("-Some orders will come with gifts. If the quota of gifts is used up, our company will send another gift. ")]),a("h3",[e._v("Instructions for return and exchange: ")]),a("p",[e._v("If the goods are not replaced in accordance with the instructions and methods provided by the online customer service, the company reserves the right to refuse replacement.")]),a("p",[e._v("The complete return content must include the following (one is indispensable):")]),a("p",[e._v("A. Original packaging bag")]),a("p",[e._v("B. Accessories (if any)")]),a("p",[e._v("C. Order form (The order at the time of purchase is in the customer’s email address)")]),a("p",[e._v("1) For all exchanges, a replacement application must be made within 7 days from the day after the date of receipt of the goods, and the customer service officer must be notified of the return items, and the goods must be delivered to our company within 7 days.")]),a("p",[e._v("2) Exchange service: only one time per order. The company will go through a careful quality inspection before delivery; if the customer finds quality problems or defective goods after receiving the goods, they will first notify the customer service director to carry out the relevant return items. In order to avoid further disputes, please make sure that the returned product is correct and the returned product you applied for is correct before handling the return and exchange, and the return must be sent out together with the exchange single, and the correct return item number/size and reason must be stated , And then pack the returned goods.")]),a("p",[e._v("3) Customers can choose to return to Tsim Sha Tsui office in person/ by SF Express/ Post (buyers are at their own risk) or other courier companies.")]),a("p",[e._v("4) Return method: Re-issued to your order address within 10-14 days after receiving the returned product.")]),a("h4",[e._v("SF Express")]),a("p",[e._v("Recipient: TravelFlan")]),a("p",[e._v("Personal Address: Room 2003, Puji Commercial Building, Hanoi Road, Tsim Sha Tsui")]),a("p",[e._v("Tel: (852) 6736 2836/ (852) 2789 9773")]),a("h4",[e._v("Our address")]),a("p",[e._v("Address: Room 2003, Puji Commercial Building, Hanoi Road, Tsim Sha Tsui")]),a("p",[e._v("Tel: (852) 6736 2836/ (852) 2789 9773")]),a("p",[e._v("Office hours: Monday to Friday 10:00 am-7:00 pm (except Saturdays, Sundays and public holidays)")]),a("p",[e._v("6) If it is found that the returned goods do not meet the complete return and exchange conditions, we will send the returned goods back to the delivery address previously provided by the customer, and the customer must bear the freight.")]),a("p",[e._v("7) Please note: If you are applying for a return or exchange through the Whatsapp/Facebook with customer service officer, it means that you have agreed to the above complete return conditions, and the customer service officer can apply for the return procedure for you.")]),a("p",[e._v("8) Out of stock: In case of out of stock, TravelFlan will refund items. Please return the product as soon as possible.")]),a("p",[e._v("9) Overseas order return service: Before the goods are delivered, our staff will carefully check the quality. If the customer still has any dissatisfaction with the goods, they can return the goods by paying the freight and contact the customer service officer to arrange the refund procedure. The round-trip freight is the responsibility of the customer.")]),a("h1",[e._v("Travel product refund and change policy")]),a("h3",[e._v("What CAN be Refunded:")]),a("p",[e._v("1. Some tours may require a minimum number of travelers to operate. The affected traveler will be fully refunded or may choose a similar tour product as a substitute. Should this occur, it would be under very rare circumstances.")]),a("p",[e._v("2. Please note that the product substitute chosen by the traveler may be more expensive than the original product and therefore may be subject to an additional cost.")]),a("p",[e._v("3. Any additional refunds based on extenuating circumstances will depend on the individual tour operator.")]),a("h3",[e._v("What CANNOT be Refunded:")]),a("p",[e._v("1. All tour schedules are arranged ahead of time. Any person failing to appear on the day of departure will not be refunded.")]),a("p",[e._v("2. No refund will be given for any portions of the tour unused by the traveler after tour departure regardless of circumstances.")]),a("p",[e._v("3. Any types of admission tickets is completely non-refundable and non-changeable when it is included in the final price.")]),a("h3",[e._v("How will we inform the cancellation to a customer?")]),a("p",[e._v("Our customer service representatives will notify the customers personally through a phone call and send out an email notification regarding the cancellation. The whole refund process will be completed in 7-14 working days.")]),a("p",[e._v("Contact Email: hello@travelflan.com")]),a("p",[e._v("By tel: +852 6736 2836")])])])},r=[],i=(a("a10e"),a("2877")),n={},s=Object(i["a"])(n,o,r,!1,null,"3a7773cd",null);t["default"]=s.exports},bc4b:function(e,t,a){},ce8d:function(e,t,a){"use strict";a.r(t);var o=function(){var e=this,t=e.$createElement,a=e._self._c||t;return a("div",{staticClass:"page"},[a("Banner"),a("div",{staticClass:"container"},[a("Tab",{attrs:{tabs:e.navs},model:{value:e.currentNav,callback:function(t){e.currentNav=t},expression:"currentNav"}}),a("div",{staticClass:"content"},[a("router-view")],1)],1)],1)},r=[],i=(a("b0c0"),a("8654")),n=function(){var e=this,t=e.$createElement,a=e._self._c||t;return a("div",{staticClass:"about-banner"})},s=[],l=(a("2ef5"),a("2877")),c={},d=Object(l["a"])(c,n,s,!1,null,"90f55cc8",null),u=d.exports,h={components:{Tab:i["a"],Banner:u},data:function(){return{currentNav:this.$route.name,navs:[{title:this.$t("Privacy policy"),value:"PolicyPrivacy"},{title:this.$t("Terms of service"),value:"TermsOfService"},{title:this.$t("Refund Policy"),value:"RefundPolicy"},{title:this.$t("FAQ"),value:"FAQ"}]}},watch:{currentNav:function(e){this.$router.push({name:e})}}},v=h,p=(a("6c19"),Object(l["a"])(v,o,r,!1,null,"c331929e",null));t["default"]=p.exports}}]);